FAQs2019-09-19T13:18:58-07:00
What is Univision Mobile Money?2019-10-15T18:12:50-07:00

Univision Mobile Money is an App to cover almost all your banking needs right in the palm of your hands 24/7/365. Get a Univision Mobile Money Mastercard Prepaid Card, easily add money to your account and send money domestically and internationally*.

*Send Money internationally. Available today for the US, Mexico & Philippines. Fee may apply. See Cardholder Agreement

How does Univision Mobile Money work?2019-10-15T18:13:32-07:00

Download* the App from Google & Apple stores. Set up your account and you’re ready to go!

*Standard message and data rates may apply.

What can I do with the Univision Mobile Money App?2019-10-15T18:19:01-07:00

Once your enrollment is validated and account is funded, you can do so much:

Shop, dine, travel, get cash at ATM’s* & so much more**

Pay Bills

Send Money domestically & internationally*** to the US, Mexico or Philippines. More countries coming soon!

*Fee may apply. See Cardholder Agreement
**ATM Operator fees may apply
***Send Money internationally. Available today for the US, Mexico & Philippines

Is there a credit check?2019-08-28T13:29:35-07:00

No credit check. As required by the US Patriot Act law, we will verify your identity in order to provide you an account.

Do I need to be a US Citizen to get an Account?2019-08-28T13:44:44-07:00

No you don’t. Anyone 18 or older is invited to enroll. Just share a copy of your valid Passport, Driver’s License or Matricula Consular in the App when you first enroll.

Why am I being asked for a Selfie?2019-05-15T08:28:40-07:00

This for your protection to make sure no one is trying to steal your identity

How do I view my Virtual Card?2019-08-28T13:44:31-07:00

Simple…in the App, tap on “Manage” and your Virtual Card information is displayed.

What can I purchase with the Virtual Univision Mobile Money Mastercard Perpaid Card?2019-10-15T18:24:23-07:00

You can make purchases and pay bills online or over the phone.

What can I purchase with the personalized Univision Mobile Money Mastercard Prepaid Card?2019-10-15T18:23:29-07:00

You can shop in stores, online and over the phone, dine out, get cash at ATM ’s** and so much more…

**ATM Operator fees may apply. Fee may apply. See Cardholder Agreement.

Where can I view my Account Balance?2019-08-28T13:42:24-07:00

Your Account Balance is displayed on your Home Screen once you’ve logged in.

How do I get cash?2019-10-15T18:28:35-07:00

Your Univision Mobile Money Mastercard Prepaid card can be used anywhere Debit Mastercard is accepted…in person, online over the phone and yes, to get cash from ATM’s**.

**ATM Operator fees may apply .

Can I transfer funds out to my other bank account?2019-10-15T18:30:03-07:00

Not today. We believe that Univision Mobile Money is a better way to bank for most of our customers. Get your virtual and physical cards, enroll in direct deposit or fund your account with cash, credit or debit cards and you’ve got it all in the palm of your hands 24/7/365!

How do I add money to my Univision Mobile Money Account?2019-10-15T18:37:09-07:00

There are lots of ways to add money to your Account. All of them are available in the “Manage” option of the App when you first login.

  • Load Cash with Phone: You can load $20-$500 at CVS, Rite Aid, 7-Eleven, Walgreens and Walmart stores. Have the clerk scan the barcode . Login to your app account, Tap “Manage” from the home page and then Tap on “Load Card from Your Phone” to generate the barcode
  • Load Cash with Card: Bring your Univision Mobile Money Mastercard card and your cash to any of 100,000 trusted locations including Walgreens, Walmart, CVS, 7-Eleven and more.
  • Load Cash with MoneyPak: Purchase a Green Dot MoneyPak available at over 60,000 locations. Tap “Redeem a MoneyPak” within the “Your Card” app page . There is a service fee charged by the retailer and SSN is required.
  • Load Checks: We’ve partnered with IngoMoneyTM to deposit checks into your Univision Mobile Money card account. Tap on “Load Check” within the “Your Card” app page and download the IngoMoneyTM App This is a third-party service. No fee for 10-day processing. Fees will apply for instant funding; depending on the check type.
  • Bank or Paypal Transfers:Tap on “Bank Transfers” within the “Your Card” app page to learn how to connect and transfer funds with your bank. Not all banks offer this service. You will need your direct deposit routing and account numbers which you can find by tapping on “Account Number: “Get it Here”. Your bank’s online mobile banking may refer to this as an ACH transfer.
  • Tax Refunds: Direct Deposit your tax refund and get it faster* than a paper check. You will need your direct deposit which you can find by tapping on “Automatic Deposit” within the “Your Card” app page.

*Faster access claim is based on comparison of a disbursement via direct deposit vs. disbursement via a mailed paper check. For up-to-date information from the IRS, www,irs.gov/refunds.

How much does Direct Deposit Cost?2019-08-28T13:41:55-07:00

Nothing. In fact, we will save you money and time! No more standing in line and paying to cash checks and to load cash.

How do I set up Direct Deposit?2019-10-15T18:38:38-07:00

Easy…we give you a few ways

  • Tap “Manage” within the “Home” page of the app and then tap “Automatic Deposits” to view your direct deposit routing and account numbers. Use this information to fill out your employers or government benefits providers form.
  • A prefilled form comes with your card. Just decide how much of each check to automatically deposit, sign and date it and bring to your employer.
  • Call Us: Choose option 5 in the phone system or talk to an agent who will gladly provide you with the information.
What type of checks can I use for Direct Deposit?2019-08-28T13:41:41-07:00

Employer, Government benefits checks as well as Tax Refund checks are all acceptable! You can contact your benefits agency to switch your direct deposit to your Univision Mobile Money Account anytime. Tap “Manage” within the “Home” page of the app and then “Automatic Deposits” to view your direct deposit routing and account numbers to provide to them.

How can I find a location to load cash with my phone?2019-08-28T13:41:34-07:00

Tap “Manage”within the “Home” page of the app, then tap “Load Cash From Your Phone”

How can I find a location to load cash with my Univision Mobile Money card?2019-08-28T13:41:27-07:00

Tap “Manage” within the “Home” page of the app, then tap “Load Cash with Card” to view all current cash partner load locations

Do I automatically get a Personalized Card?2019-10-15T18:43:56-07:00

Yes a personalized Univision Mobile Money Mastercard Prepaid card is automatically issued*

*Subject to ID verification.

Do I need a personalized card?2019-10-15T18:45:27-07:00

If you plan to shop in stores, dine out and travel or get cash from ATM, you will want a personalized Mastercard.

How long does it take for a personalized Mastercard to arrive?2019-08-28T13:38:21-07:00

Should be in your mailbox within 10-business days.

What happens to my Virtual card when I also have the personalized Mastercard?2019-08-28T13:38:14-07:00

You get both! Both card numbers are part of one account balance, so whether you use your Virtual or Mastercard card, deposits and credits come from the same balance.

What do I do if my personalized Mastercard is lost or stolen?2019-10-15T18:46:31-07:00

Call Customer Service at: 866-424-4932 right away to report your card lost or stolen. For your protection, we will close that card and reissue you a new one*.

*Fee may apply.

What do I do if I see someone used my card without my permission?2019-10-15T18:49:26-07:00

Call Customer Service at: 866-424-4932 right away to report the unauthorized transaction. You will need to complete a dispute form and send it back so we can work to get you your money back****.

****For more information please see Error Resolution section in the Cardholder Agreement.

How do I send money to someone in the US?2019-08-28T17:25:36-07:00

Tap “Send” within the “Home” page of the app and tap the blue “Plus” to search your contacts or enter their mobile phone number, name and email. Enter the amount you want to send, choose your funding method and we do the rest! If the recipient hasn’t already registered with their own Univision Mobile Money account, that’s OK, we’ll help them through it.

How do I pay for sending money to someone?2019-10-15T18:53:00-07:00

You have options!

  • Mobile Money: Use your account balance to fund transactions at no additional cost.
  • Debit and/or Credit card: Tap the green “Plus” within the “Source of Fund” page to add your Visa and/or Mastercard debit and/or credit cards (cards added must be in your name and match the Univision Mobile Money card account name). A 3% fee will be applied.
  • Cash:After you select your recipient and the amount you, can bring your phone/barcode and your cash to pay for the transfer at thousands of retailers.
Does the person I am sending money to have to have the Univision Mobile Money App to get the money?2019-10-15T18:57:36-07:00

No.  Just send the money to the person’s phone number and if they don’t already have the App, we’ll send them a text message*** with an invitation for them to enroll. If for some reason they never complete this step, the transaction will be reversed in approximately 8 days.

***Text Alerts. Standard text message rates may apply. Check with your carrier.

Who can I send money to in the US?2019-10-15T18:58:49-07:00

Anyone 18 or older and has the Univision Mobile Money app on their mobile device.

What countries can I send money to?2019-10-15T18:59:50-07:00

Today, you can send money to United States, Mexico and the Philippines* but we’ll be adding more countries soon.

*Fee May apply.

When I send money to someone within the US, where does it go?2019-10-15T19:01:54-07:00

Once a transfer is successful, the money is available in their Univision Mobile Money account balance. If they don’t already have App, we’ll send them a text message*** with an invitation for them to enroll so they can receive the money you sent.

***Text Alerts. Standard text message rates may apply. Check with your carrier.

What can the receiver of a transfer in the US do once I send them money?2019-10-15T19:03:00-07:00

They can use the funds to:

  • Make online and phone purchases with their Virtual Mastercard in the App
  • Request a physical Mastercard to arrive in the mail
  • Transfer funds to other friends and family members
I requested money from someone and I don’t know if they have the App. Does that matter?2019-08-28T13:35:14-07:00

No it doesn’t. When you request money from someone who does not have the App, we’ll send them a text message*** letting them know about your request and inviting them to download the App so they can complete enrollment and send the money you requested.

***Text Alerts. Standard text message rates may apply. Check with your carrier.

Can I send money to people outside the United States?2019-10-15T19:04:34-07:00

Yes! You can send money to individuals in Mexico and the Philippines*. They just need to download the Univision Mobile Money App using their phone number then provide a valid debit card that can receive the money you send them.

*Fee may apply

I chose to fund a transfer with a credit or debit card from my existing bank account, but it declined. Why?2019-08-28T13:34:32-07:00

Usually this is due to insufficient funds or a non-matching address. To be certain, please contact your bank directly.

Can I cancel a transfer once I have sent it?2019-08-28T13:34:12-07:00

No. Once a transfer is submitted, it cannot be reversed.

What is the maximum amount I can transfer outside the US at a time.2019-08-28T13:33:33-07:00

The maximum amount for any one transfer is $500 USD and $1,000 per day.

My loved one outside the US is getting an error when trying to add a receiving card. What can they do?2019-10-15T19:07:39-07:00

The most common reasons is that the card they are trying to use is not enabled to receive Visa Direct OCT (visa oct Original Credit Transaction) transactions or the card being used is inactive or closed. The recipient should contact their bank or try again with a different card.

How long does it take for money to arrive to a recipient once they have the App and are enrolled?2019-10-15T19:09:19-07:00
  • In the US: Within about 30-seconds.
  • In Mexico: Funds arrive to the bank account associated with the debit card provided typically within 2-3 days.
  • In Philippines: Funds generally arrive within 20 minutes, but in some cases, it may take 2-3 days.
I received a text message*** that someone sent me money…What do I do?2019-08-28T13:28:17-07:00

Well that is fantastic! You just need to download the Univision Mobile App, follow the instructions to enroll and then provide your debit card to receive the money. That’s it! Anytime anyone sends money to you from the United States, it will automatically go to that card and we’ll send a notification to you when they do.

***Text Alerts. Standard text message rates may apply. Check with your carrier.

Can I receive money to a cash pickup location or to a bank account?2019-04-02T11:44:34-07:00

You sure can!

Do I need to provide my ID to receive money from outside the US?2019-08-28T13:31:59-07:00

Not if the money is being deposited to your bank card. We do need your name, address and Date of Birth though.

Can I change which debit card I want to receive money too?2019-10-15T19:10:30-07:00

Yes of course! Tap “Manage” within the “Home” page of the app to add or delete credit and/or debit cards but keep in mind, you can include as many as you choose. When requesting money, you select the card you want to receive funds to with each request. And to make it even easier – you can select one card as  “Primary” card which means that anytime someone sends money to you, the money will be sent to that card.

My App is acting funny…I am getting error messages and it doesn’t seem to act properly.2019-05-15T08:13:01-07:00

Though we do our best to ensure this rarely happens here are few ways to fix it.

  • Check your App store to see if you need to install an update.
  • Logout and close the App and try logging back in
  • Uninstall the App and reinstall it.
If I delete the App from my phone, does that close the card account too?2019-05-15T08:13:52-07:00

No way! To close a card account, a customer would need to call Customer Service. Go to your App store and reload the App.

Fees2019-08-28T13:31:24-07:00

Click here to view Virtual Card Holder Agreement.
Click here to view Personalized Card Holder Agreement.

The Univision Mobile Money Card is issued by Metropolitan Commercial Bank (Member FDIC) pursuant to a license from Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. . “Metropolitan Commercial Bank” and “Metropolitan” are registered trademarks of Metropolitan Commercial Bank ©2014.

BY USING THIS CARD YOU AGREE WITH THE TERMS AND CONDITIONS OF THE CARDHOLDER AGREEMENT AND FEE SCHEDULE, IF ANY. The Univision Mobile Money Prepaid Mastercard is issued by Metropolitan Commercial Bank (Member FDIC) pursuant to a license from Mastercard International. “Metropolitan Commercial Bank” and “Metropolitan” are registered trademarks of Metropolitan Commercial Bank ©2014.

FOR CUSTOMER SERVICE CALL Catalina Mobile Payments AT 1-855-547-2895

This card may be used where Debit Mastercard is accepted. Subject to ID verification and card activation.

IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW CARD ACCOUNT: To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens a Card Account. What this means for you: When you open a Card Account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see a copy of your driver’s license or other identifying documents.